Many disruptive patron behaviors can be managed using appropriate and equally applied policies and procedures. In this webinar Cheri Harris, Legal Consultant for the Indiana State Library, will review relevant court cases and describe the legal standards that impact your choice of wording. She will discuss best practices and provide sample language. She will respond to recent questions about suspending or banning rule-breaking patrons and provide some guidance for making and carrying out those decisions.
Date Recorded: 03/28/19
Format: Archived YouTube Video
Presenter: Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library
Resources from webinar:
After meeting as part of the first cohort in the American Library Association’s Libraries Transforming Communities initiative, three librarians from three different sized library systems will share their experience getting out of the library and engaging with their communities. By the end of the session, attendees will understand why libraries should adopt this type of work, learn strategies for how to do it, and leave with techniques to make community engagement part of their regular library routine.
Is your desk a disaster? Your office a dumping ground? You know you need to get organized, but don’t have time, or even know how to get started. If you are tired working from piles, it’s time to free yourself! Lynn Hobbs, Director of the Pendleton Community Public Library, will share tips to inspire you to tackle your mess and get it organized, once and for all.
Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.
We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.
Michelle Merritt, Trainer, Allen County Public Library, presents insights for managers and supervisors on how to create a coaching culture in your library.
Test yourself! Use the provided checklists to determine your technology proficiency. Be your own trainer and discover opportunities where you can increase your skills. Form a plan to personalize Technology Competencies Checklists for your own library and make the move to receive buy-in from staff.
ISL staff will cover Indiana gun laws and how they impact libraries. We will provide appropriate language for library policies regarding patron behavior and clarify what libraries can and can’t regulate. Library Director Mary K. Emmrich will discuss the process Newton County Public Library went through last year to develop an active shooter policy and share the outcome.
This webinar will show you the state and Federal resources used by the Northwest Indiana Center for Data & Analysis to provide accurate and timely data for our CAN projects. Resources to be previewed will include but are not limited to: American Community Survey, American Factfinder, STATS Indiana, Hoosiers by the Numbers, and Stats America.