WORKING AT EVANSVILLE VANDERBURGH PUBLIC LIBRARY

At Evansville Vanderburgh Public Library (EVPL), we cultivate curiosity by creating wonder, and we envision communities united through shared exploration and understanding.

Bring your whole self to work each day and be authentically you. You bring a unique perspective and life view to the work we do for and with our community. As an EVPL employee, you should feel supported and empowered to think forward and to problem solve with your colleagues. At EVPL your voice, your lived experiences, and YOU matter! Each individual adds to the team as a whole, and every role makes a difference in how we impact Evansville and Vanderburgh County.

Location Manager – EVPL Oaklyn

Starting Salary: $70,720 annually

Hours: Full-Time 40 hours

Must be available to work all public service hours; which includes weekends and occasional Sundays

Full-time Employee Benefits

POSITION SUMMARY

The Location Manager provides consultation, advice, and input to colleagues and patrons to ensure continuous improvement and consistency in the way in which library patrons experience the library. The Location Manager leads, runs, and oversees the daily operation of a library location, including but not limited to directing the work of staff, handling conflict, coaching/mentoring, being mindful of the condition of the facility, problem solving, decision making, scheduling, and staying current with library knowledge relating to trends, issues, and practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In cooperation with the Director of Public Services and other colleagues, the Location Manager will advance the library’s  mission, vision, strategic priorities, and brand. Responsibilities include but are not limited to:

• Schedule, coordinate, delegate, counsel, evaluate, and recommend hiring or discharge of department staff.
• Participate in staff planning and training.
• Effectively lead, empower, and supervise staff to enable a patron-centric experience environment.
• Interact with library patrons, colleagues, and community members across multiple points of service in a library facility, designated outreach/engagement locations, online or via telephone in a manner that contributes to a delightful library experience.
• Handle escalated patron contacts with compassion, grace, and authority.
• Evaluate patron experience and make appropriate improvements to ensure patron retention.
• Actively lead and contribute to the development of annual planning initiatives and development of services, programs, and policies, and coordination of activities within the Public Services Team.
• Lead and participate in multiple complex projects involving multiple patrons, interests, and goals.
• Prepare monthly and periodic reports as required/requested.
• Prepare a variety of statistical, strategic, or informational reports, and presentations for a variety of audiences.
• Occasionally serve as liaison and develop relationships to community organizations.
• Occasionally work the reference and/or circulation desk.
• Proactively work collaboratively with the HR Team, Director of Public Services, and COO to identify current and future staff training needs and ensure that training needs are addressed.
• Energetically serve as a member of the leadership team, providing input for the strategic plan, developing policies, procedures, initiatives, and decisions.
• Participate in special projects, or other duties, as assigned.

QUALIFICATIONS
Basic:

• Master’s degree from an American Library Association accredited School of Library or Information Science, or Master’s in Public Administration with coursework in leadership/management, or related field.
• 5+ years’ experience working in a leadership and customer experience/success role.
• 3+ years’ experience directly managing staff and/or teams.
• 3+ years’ experience preparing strategic, information, and/or statistical reports.
• Proficient in Microsoft Office Suite, specifically Word, PowerPoint, and Excel, as well as Google Suite products.
• Strong communication and interpersonal skills with the ability to handle conflict with compassion, grace, and authority.
• Proven empathy and understanding of multiple perspectives or life experiences.
• Must obtain and maintain, through professional development credits, an Indiana State Library professional librarian LC1, 2, or 3 certification.
• Must possess a valid driver’s license and have reliable transportation.

Preferred:

• 3+ years’ experience in public library in programming.
• 2+ years’ experience planning and managing departmental budgets.
• 2+ years’ experience with an urban multiple branch library system.
• 2+ years’ experience implementing qualitative and quantitative research methodologies.
• 2+ years’ experience implementing continuous improvement methodologies.
• A continuous learner with a welcoming attitude, a collaborative work ethic, and a desire to go above and beyond to serve our diverse community.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the occasional exertion of up to 10 pounds of force. Work frequently requires sitting, speaking or hearing, using hands to finger, handle, or feel, and repetitive motions. Work occasionally requires standing, walking, reaching with hands and arms, pushing or pulling, and lifting. This position has standard vision requirements. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Work requires preparing or analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, operating motor vehicles or equipment, and observing general surroundings and activities. Work occasionally requires exposure to outdoor weather conditions. Work is generally in a moderately noisy location (e.g. business office, light traffic).

EQUAL EMPLOYMENT OPPORTUNITY
Equal Employment Opportunity (EEO) has been and will continue to be a fundamental principle at the Library. Employees are hired on the basis of their qualifications, without regard to color, race, religion, sex, sexual orientation, gender identification, gender presentation, age, national origin, or disability or other status protected by law or the Library’s policy. Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

EVPL conducts background checks as part of its pre-employment screening process and follow all EEOC and FCRA regulations regarding the use of criminal records in the hiring process.