Hamilton East Public Library is currently accepting applications internally and externally for a part-time (avg. 20 hrs. per week) Youth Services Assistant at the Fishers library. This is a year round position. Starting pay for this position is $14.56 per hour.  Must be able to work the following schedule (schedules are on a 4-week repeating cycle):

Cycle 1 and 3:

Monday 2-8
Wednesday 9-1
Friday 2-6

Cycle 2 and 4:

Monday 4-8
Wednesday 9-1
Friday 2-6
Saturday 9-5
Sunday 12-6

Summary:

This position provides customer service assistance and supports the library experience with the use of library materials, facilities and equipment.   We are seeking applicants who have demonstrated experience providing excellent customer service.

Essential Functions:

Welcome visitors and provide HEPL hospitality.
Assist customers in account registration and maintenance.
At the direction of the Assistant Manager, search standard reference materials, including online sources and the Internet, to answer patrons’ reference questions, and provide readers advisory services.
Monitor the library public computers, copiers, and associated resources and assist customers with questions and inquiries.
Collect fines & fees and prepare daily cash drawer and bank deposit as assigned.
Make & stock displays coordinated by the Librarians; support the library experience by tidying the library and readying it at opening and closing.
Assist in maintenance of designated collections as assigned.
Based on level of expertise, support customer-centered programs, community events and outreach services.
Perform all other duties as assigned.

Education/Experience:

A high school diploma or equivalent is required.
Six months of related library or customer service experience is preferred.

Knowledge, Skills and Abilities:

Customer Service – Provide prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go out of his or her way to help customers.
Teamwork – Cooperates and works together with all co-workers; plan and complete duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworker feedback and incorporates feedback into revised processes; completes work on time and with proper quality; supports cross-training and shares learning with others; understands we are all stewards of the taxpayers.
Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites.
Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service.
Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions
Technical – Proficiency in using computers and related software; experience with library management system software, including cataloging systems and public interface systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee frequently is required to:

Stand, walk, sit
Use hands and fingers to handle books, paper, technology
Speak and listen to others
See and read
Reach with hands and arms
Stoop, kneel, crouch, or crawl
The employee must frequently lift and/or move up to 25 pounds.

Position open until filled.