The Public Services Librarian is responsible for adult programming and providing assistance in person, by telephone, and online. This position staffs the public service desk, provides one-on-one and group instruction to patrons, and supports Clarksville services and activities. The Public Services Librarian plays a key role in enriching the library patron experience by providing excellent customer service, being technologically savvy and enjoying the exploration of new ideas. This position assists library patrons in selecting, locating and using library materials, computers, databases, and other equipment and resources.

JOB REQUIREMENTS:

Education

• ALA-accredited, MLS degree
• Indiana State Library certificate 3 (LC3) or higher or qualifications necessary to become certified at this level.

Experience

• Library work experience in adult and youth public services, preferred
• Fluent in Spanish language, preferred

PERSONAL REQUIREMENTS:

• Committed to providing excellent public service
• Dedicated to working with staff in a courteous and encouraging manner
• Outgoing and pleasant personality
• Strong work ethic
• Helpful and understanding toward others
• Good record of dependability, promptness, and attendance
• Efficient and well-organized
• Flexible, cooperative, and responsive
• Works independently
• Performs repetitive work
• Performs detailed work with a high degree of accuracy
• Projects professionalism in appearance and behavior

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Broad knowledge of professional library principles, methods, information resources, and practices
• Proficient in computer systems and applications including ILS, internet, online databases, office software, and email
• Eager to learn and adaptable to new software and equipment technologies
• Interacts positively and effectively with patrons, staff, and other library departments
• Excellent verbal and written communication skills
• Professional and polite telephone etiquette

DESCRIPTION OF TASKS:

• Works in a fast-paced service desk environment
• Works directly with the public in the circulation of library materials and instructs and assists patrons in the use of information resources, library equipment, and related software including copiers, computers, internet, databases, OPAC, ILS, etc.
• Provides readers’ advisory services
• Assists patrons in the use of self-check
• Maintains good community and professional relations on behalf of the library
• Greets and directs patrons
• Keeps abreast of library and departmental operational processes; communicates and supports policies, procedures, and guidelines when dealing with the public and staff
• Performs clerical tasks to assist the department: answering phone and email queries, compiling statistics, entering data, and photocopying
• Maintains confidentiality of patron information
• Assists with selection, review, weeding, and preparation of youth, adult, and media materials, including lease and standing order accounts
• Develops library programming including planning, implementing, and marketing for adults 18 and older
• Coordinates annual adult Summer Reading Program for the Clarksville location
• Coordinates, trains, and schedules volunteers
• Reviews and approves meeting room requests for Clarksville location
• Maintains outstanding patron accounts
• Maintains supplies for computer lab
• Provides outreach services by attending events in the Clarksville community
• Stays informed about issues and trends by reading professional literature and attending workshops and conferences
• Participates in professional development opportunities to retain Indiana State Library certification at level 3 or above
• Attends and contributes to meetings, takes part in special projects and committees as assigned
• Assists with book displays
• Develops and teaches classes on various topics
• Maintains a safe and pleasant environment by dealing responsibly with patron problems and emergencies
• Performs other duties as assigned

ESSENTIAL SKILLS: 

• Must be physically able to retrieve materials from library shelving
• Must have manual dexterity to operate library equipment
• Must have adequate eyesight, depth perception, color vision, and hearing to perform duties
• Must be able to view computer monitor and perform mouse and keyboarding tasks with dexterity and accuracy for extended periods of time
• Must be able to turn, balance, push, handle, reach, stoop, walk, sit, and stand for extended periods of time
• Must be able to lift 25 lbs. and push a fully loaded book truck, which can weigh over 100 lbs.

To apply, send a cover letter, resume, and job application to Bethany Daily at bdaily@jefflibrary.org.