How One Library Evolved to Fit the Technology Needs of Their Community…In 2015 the Plainfield-Guilford Township Public Library had an all-too-familiar problem to solve: how to fulfill the need for technology help in the community. While they previously offered formal computer classes, the library found that customers were wanting technology help on their terms. The technology team at the library took a step back and decided to take a very informal approach to tackle the problem, and thus “Digital Drop In” was born. “Digital Drop In” is a weekly 2-hour window where people can come in with any and all technology questions, and team with tech-savvy library staff are available to help as best they can. From old answering machines to brand new tablets and laptops, and from quick questions to weekly visitors, the “Digital Drop In” has been a great success and has eliminated the library’s need for traditional computer classes.

Date Recorded: 2/16/17

Format: Archived YouTube Video

Presenter: Laura Brack/ Plainfield-Guilford Township Public Library