Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.
Date Recorded: 1/30/19
Format: Archived YouTube Video
Presenters: Carina Mulcrone/ Bettendorf Public Library (Iowa)
Resources from webinar:
- Beyond the Orientation Checklist presentation handout
- Daily Observation Report: Adult Services Librarian
- Daily Observation Report: Circulation Library Clerk
- New Employee Orientation Training Checklist 2019
- Standard Evaluation Guidelines Adult Services Librarian
- Standard Evaluation Guidelines Circulation Library Clerk