Category Archives: Admin/Management

Carefully Crafted Codes of Conduct – 1 LEU

Many disruptive patron behaviors can be managed using appropriate and equally applied policies and procedures. In this webinar Cheri Harris, Legal Consultant for the Indiana State Library, will review relevant court cases and describe the legal standards that impact your choice of wording. She will discuss best practices and provide sample language.  She will respond to recent questions about suspending or banning rule-breaking patrons and provide some guidance for making and carrying out those decisions.

Date Recorded: 03/28/19

Format: Archived YouTube Video

Presenter:  Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library

Resources from webinar:

 


Community Engagement: Beyond the Buzz – 1 LEU

image of linked handsAfter meeting as part of the first cohort in the American Library Association’s Libraries Transforming Communities initiative, three librarians from three different sized library systems will share their experience getting out of the library and engaging with their communities.  By the end of the session, attendees will understand why libraries should adopt this type of work, learn strategies for how to do it, and leave with techniques to make community engagement part of their regular library routine.

Date Recorded: 5/30/19

Format: Archived YouTube Video

Presenters:   Jean Canosa Albano, Assistant Director for Public Services at the Springfield City Library / Erica Freudenberger, Outreach & Engagement Consultant at the Southern Adirondack Library System / Aileen Luppert, Managing Librarian at the Spokane County Library District


More Than #MotivationMonday: Motivating Your Team Any Day of the Week – 1 LEU

image of lightbulb on table

Employees motivated to deliver top notch service are key to a library’s success. But many in library organizations don’t know how to effectively encourage employee motivation. As a critical management and leadership skill, it’s important to know what motivation is and isn’t, what works and what doesn’t. In this session, we’ll explore factors that influence motivation at work and review strategies for supervisors to keep their teams motivated and productive. No matter the size of your library or your role, you will be discover your own motivation and inspire motivation in others.

Date Recorded: 5/16/19

Format: Archived YouTube Video

Presenter:  Rachel Rubin / Director of Library and Information Services at Capital University (Columbus, Ohio)

Resources from webinar:


Organize Your Work Life, and Set Yourself Free – 1 LEU


image of tablet with word organize
Is your desk a disaster?  Your office a dumping ground?  You know you need to get organized, but don’t have time, or even know how to get started.  If you are tired working from piles, it’s time to free yourself!  Lynn Hobbs, Director of the Pendleton Community Public Library, will share tips to inspire you to tackle your mess and get it organized, once and for all.

Date Recorded: 3/14/19

Format: Archived YouTube Video

Presenter: Lynn Hobbs, Director  / Pendleton Community Public Library

Resources from webinar:


Beyond the Orientation Checklist – 1 LEU


image of two people with checklist and laptop
Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.

Date Recorded: 1/30/19

Format: Archived YouTube Video

Presenters: Carina Mulcrone/ Bettendorf Public Library (Iowa)

Resources from webinar:


How to Conduct a Community Needs Assessment CAN – 1 LEU


image of ipad and statistics sheet
This webinar will show you the state and Federal resources used by the Northwest Indiana Center for Data & Analysis to provide accurate and timely data for our CAN projects. Resources to be previewed will include but are not limited to: American Community Survey, American Factfinder, STATS Indiana, Hoosiers by the Numbers, and Stats America.

Date Recorded: 3/28/18

Format: Archived YouTube Video

Presenter: Scott Sandberg / Indiana University Northwest


Strategic Planning When You Can’t Afford a Consultant – 1 LEU


image of strategic plan
Your library has a mission to effectively serve the community, This cannot be achieved without a strategic plan that outlines your goals, priorities, resources, strengths and weaknesses.  How can this be accomplished without the funding to hire an outside facilitator or consultant? This presentation will give you guidance on how research and write a strategic plan in-house. You will learn the major components of a strategic plan, how to conduct community research that will be incorporated into the planning process, and how to organize and delegate tasks.

Date Recorded: 9/5/18

Format: Archived YouTube Video

Presenter: Michele Stricker / Deputy State Librarian of Lifelong Learning at the New Jersey State Library


Above and Beyond: Developing a Culture of Organizational Citizenship – 1 LEU


image of people going up a mountain
A healthy and effective workplace often stems from strong leadership. For supervisors, it’s important to develop a team of individuals who work well together, do what needs to be done, and help each other succeed. Join us for a dynamic session to learn what it means to develop a healthy organizational culture, with an introduction to the concept of organizational citizenship behavior and its relevance to public libraries. You’ll learn techniques to build and support a team that is willing and able to go above and beyond, and to help your library succeed.

Date Recorded: 5/10/18

Format: Archived YouTube Video

Presenter: Rachel Rubin / Capital University Library (Columbus, Ohio)