Many disruptive patron behaviors can be managed using appropriate and equally applied policies and procedures. In this webinar Cheri Harris, Legal Consultant for the Indiana State Library, will review relevant court cases and describe the legal standards that impact your choice of wording. She will discuss best practices and provide sample language. She will respond to recent questions about suspending or banning rule-breaking patrons and provide some guidance for making and carrying out those decisions.
Date Recorded: 03/28/19
Format: Archived YouTube Video
Presenter: Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library
Resources from webinar: