Tag Archives: Management

Effective Staff Development on Any Budget – 1 LEU

Tiffany HayesEffective staff development doesn’t have to involve expensive conferences, big-name presenters, or elaborate training software. Instead, libraries can support staff learning by providing regular opportunities for staff to explore new skills in a brain-friendly environment. In this session, participants will learn about key elements of effective learning design, how to make learning a priority, and how to identify which library problems require a training solution.

Date Recorded: 4/27/22

Format: Archived YouTube Video

Presenter:  Tiffany Hayes, Library Development Director / South Carolina State Library

 

Material and Program Challenges in the Public Library – 1 LEU

books on book shelvesIn this panel, four librarians will share their experience with a variety of challenges. Book, display, and program challenges, as well as experience with book banning groups will be discussed. Cheri Harris, from the Indiana State Library, will also go over a summary of key legal points to remember when dealing with challenges.

Date Recorded: 3/31/22

Format: Archived YouTube Video

Presenters:  Cheri Harris / Indiana State Library; Vanessa Martin / Greensburg-Decatur County Contractual Public Library; Heather McNabb / Evansville Vanderburgh Public Library; Brad Sowinski / Alexandria Monroe Public Library; Juli Wald / Middlebury Public Library

 

What Can EveryLibrary Do for You? – 1 LEU

Are you stressed about the attacks on librarians and library values happening across the country? Would you like to be better prepared and more confident in fighting back against challenges, AND proactively positioning your library for future success? Then this webinar is for you. Tune it to learn more about Pro bono services and support offered by EveryLibrary to libraries, boards, coalition partners, and local citizens who are advocating for libraries. How EveryLibrary is offering “rapid response” support in crisis situations, while also building sustainable local and national political power by identifying library supporters across the country. How to innoculate yourselves, your boards, and your policies against challenges and anti-access legislation at local and state levels. How to build effective messaging and strategies for defending the library from challenges, and engaging the community about the value of the libraries.

Date Recorded: 5/12/22

Format: Archived YouTube Video

Presenter: Peter Bromberg, Associate Director, EveryLibrary

Resources:  Google Slides

Slides: PDF

Playbook (supplemental handout)

 

First Amendment Audit – 1 LEU

The ALA observed an increase in First Amendment audits this year. What are they and why are they on the rise? Join this webinar to learn more. We will analyze legal issues implicated by First Amendment Audits, including constitutional free speech and privacy issues, relevant state laws, and library policies to consider. Prepare the library for a calm interaction with our tips on how best to approach these sometimes-contentious events.

Date Recorded: 12/16/21

Format: Archived YouTube Video

Presenter: Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library

Resources: Tips for preparing for a 1st Amendment Audit

2021 1A Audit Handout

Legal Memo – First Amendment Audits

 

 

EBSCO Usage Statistics and Reports – 1 TLEU

Learn the essentials of EBSCO usage statistics and reports in this 45 minute session. We will review key standard usage reports, COUNTER R5 reports, how to gain insights from analytical reports and review support resources on Connect.

Date Recorded: 2/9/22

Format: Archived YouTube Video

Presenter:  Lisa Jones, EBSCO Trainer

Resources:  How to Run a Profile Usage Report 

How to Run a Top Search Terms Report

 

An Empathetic Approach to Customer Service Training – 1 LEU

Molly Meyers LaBadieThis presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.

Date Recorded: 8/25/21

Format: Archived YouTube Video

Presenter: Molly LaBadie, Deputy Director / Delaware County District Library

Molly Meyers LaBadie has been in Libraries for almost 20 years. She was lucky to have four of those as a Library Trainer allowing her to train staff in customer service and spend time learning what really made a difference. Currently, as a Deputy Director, she finds that empathy for both staff and patrons is a powerful tool in offering exceptional customer service.

Resources:

 

Is This Sexual Harassment? The Library Edition (1 LEU)

Sexual harassment is prohibited under state and federal law. You are entitled to a workplace free of sexual harassment, but not all unpleasant encounters constitute harassment. We will discuss the difference between annoying behavior and actionable behavior. We will identify key elements of a sound sexual harassment policy and offer tips on how to handle uncomfortable situations that do not constitute sexual harassment. In this webinar you will learn to identify: Who can be a target of sexual harassment and who can be a harasser? What is the difference between risky behavior and sexual harassment? What should you do if you are the target of sexual harassment? What can you do if you are a witness or bystander? What are your duties as a manager or supervisor?

Date Recorded: 6/24/2021

Format:  Archived YouTube Video

Presenter:  Cheri Harris/ Indiana State Library

Resources:  Handout on Harassment Resources Sexual Harassment 2021,  Sexual Harassment 2021

 

 

How Do I Count This? Updated Guidelines for Programming Stats – 1 LEU

white numbers on a red backgroundJoin Angela Fox, ISL Public Library Services Consultant, at this webinar to learn what new IMLS guidance on programming means for your stats, why many of the rules from last year are wrong – and why the impact on your 2021 Annual Report will be minimal.

Date Recorded: 10/7/21

Format:  Archived YouTube Video

Presenter:  Angela Fox / Indiana State Library

Resources:

 

Speak Up: Responding to Uncomfortable Situations (1 LEU)

This session covers real incidents that happened in libraries and good ways to respond to those uncomfortable situations. Great pro tips for new & seasoned library workers.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Paula Newcom and Kara Cleveland, Indiana State Library

Speak Up Resources List