Join Samantha Minnis and Matt Smith for an in-depth look at the oddly prevalent phenomenon of patron bashing. Is this a problem? Why do we do it? are there any therapeutic benefits to “letting off steam?” Matt and Samantha will use psychological research to answer these questions and discuss why avoiding patron bashing not only leads to better service for library users but a happier work life for library professionals.

Date Recorded: 12/1/16

Format: Archived YouTube Video

Presenters: Samantha Minnis / Grand Valley State University and Matt Smith/ Kalamazoo Public Library