Tag Archives: Customer Service

Readers Advisory: The Art of Finding the Right Book (1 LEU)

Join librarian, book review blogger, and bookstagrammer Laura Jones as she shares her favorite readers advisory tools and tips to help library staff find the right book for even those patrons with the most eclectic tastes!

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Laura Jones, Indiana State Library

 

Speak Up: Responding to Uncomfortable Situations (1 LEU)

This session covers real incidents that happened in libraries and good ways to respond to those uncomfortable situations. Great pro tips for new & seasoned library workers.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Paula Newcom and Kara Cleveland, Indiana State Library

Speak Up Resources List

 

A Trauma-Informed Approach to Public Library Social Service – 1 LEU

 

handsAthens (Georgia) Regional Library is one of the first public libraries to refocus a social work program toward a trauma-informed framework. This session presents replicable steps in providing library services, designing and implementing policies, and supplying holistic training for staff utilizing a trauma-informed lens. As libraries are asked to do more with less, this session highlights easily attained methods of becoming trauma-informed and establishing a system which reflects the assets of the community and organizational values. 1hr / 1 LEU.

Date Recorded: 6/30/21

Format: Archived YouTube Video

Presenters:  Trudi Green / Assistant Director for Public Services, Athens Regional Library System; Jennifer Elkins / Associate Professor, University of Georgia School of Social Work; Sarah List / Information Services Librarian, Athens Regional Library System.

Resources:

 

Affordable After Hours Pick-up Service – 1 LEU

Working patrons sometimes struggle with getting to the library before we close. By implementing an after hours pick up service you can now offer the freedom to pick up materials on the patron’s schedule instead of the library schedule. Learn how using a set of lockers and specialty locks can allow you to provide convenient pick-up times at your library for less than $1,000. Materials, processes, and our lessons learned will be shared.

Date Recorded:  04/07/2021

Format: Archived YouTube Video

Presenter:  Julie Elmore, Director, Oakland City Columbia Township Public Library

Libraries and the 2020 Census – 1 LEU

Civic engagement matters! As librarians, our role in the 2020 Census is amplified this time around. In March of 2020, U.S. residents will not only receive traditional paper forms from the Census Bureau, but they will also have the option of online response. Patrons can fill out the census using their home computers, their smartphones, or by stopping by the local library and using a public computer. How can we properly prepare our library communities for this new option? Librarians can learn and review the basic facts about the census; we can provide informed outreach to our library communities; and we can know where to go for assistance outside of our libraries. Tune in to this webinar to find out more!

Date Recorded: 07/01/19

Format: Archived YouTube Video

Presenter:  Katie Springer, Coordinator and Librarian, Indiana State Data Center Network, Indiana State Library


30 Ways to Make Your Small Library Extraordinary – 1 LEU


We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.

Date Recorded: 12/19/18

Format: Archived YouTube Video

Presenters: Jamie Matczak / Wisconsin Valley Library Service

Biography: Jamie Matczak is the education consultant at Wisconsin Valley Library Service based in Wausau, Wisconsin. She has over 12 years of consulting experience for public libraries, with over 50 of them being small and rural. Jamie has taught Business Communication at Lakeland College, and courses on marketing, customer service and social media for the iSchool at UW-Madison. She earned her BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay.

Resources from webinar:


Marketing on a Small Budget – 1 LEU

 

Libraries are busy places. From programming to services, we want people to know about everything. The challenge? We often have very limited (if any) marketing budgets. Join Kim Crowder, Director, Communications, for The Indianapolis Public Library, and learn easy tips and tricks to boost your marketing strategy on a budget. See examples of what has worked and where your time is best spent.

Date Recorded: 11/16/18

Format: Archived YouTube Video

Presenter:  Kim Crowder, Director, Communications, Indianapolis Public Library


How to Conduct a Community Needs Assessment CAN – 1 LEU


image of ipad and statistics sheet
This webinar will show you the state and Federal resources used by the Northwest Indiana Center for Data & Analysis to provide accurate and timely data for our CAN projects. Resources to be previewed will include but are not limited to: American Community Survey, American Factfinder, STATS Indiana, Hoosiers by the Numbers, and Stats America.

Date Recorded: 3/28/18

Format: Archived YouTube Video

Presenter: Scott Sandberg / Indiana University Northwest


KEPRO – Free Medicare Services & Resources for Seniors – 1 LEU


Join Andrea Plaskett, Outreach Specialist for KEPRO, as she describes the different Medicare services they offer for seniors in your communities. Services include patient advocacy and patient navigation.

Date Recorded: 9/12/18

Format: Archived YouTube Video

Presenter: Andrea Plaskett, Outreach Specialist, KEPRO Services