Tag Archives: Customer Service

Libraries and the 2020 Census – 1 LEU

Civic engagement matters! As librarians, our role in the 2020 Census is amplified this time around. In March of 2020, U.S. residents will not only receive traditional paper forms from the Census Bureau, but they will also have the option of online response. Patrons can fill out the census using their home computers, their smartphones, or by stopping by the local library and using a public computer. How can we properly prepare our library communities for this new option? Librarians can learn and review the basic facts about the census; we can provide informed outreach to our library communities; and we can know where to go for assistance outside of our libraries. Tune in to this webinar to find out more!

Date Recorded: 07/01/19

Format: Archived YouTube Video

Presenter:  Katie Springer, Coordinator and Librarian, Indiana State Data Center Network, Indiana State Library


30 Ways to Make Your Small Library Extraordinary – 1 LEU


We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.

Date Recorded: 12/19/18

Format: Archived YouTube Video

Presenters: Jamie Matczak / Wisconsin Valley Library Service

Biography: Jamie Matczak is the education consultant at Wisconsin Valley Library Service based in Wausau, Wisconsin. She has over 12 years of consulting experience for public libraries, with over 50 of them being small and rural. Jamie has taught Business Communication at Lakeland College, and courses on marketing, customer service and social media for the iSchool at UW-Madison. She earned her BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay.

Resources from webinar:


Marketing on a Small Budget – 1 LEU

 

Libraries are busy places. From programming to services, we want people to know about everything. The challenge? We often have very limited (if any) marketing budgets. Join Kim Crowder, Director, Communications, for The Indianapolis Public Library, and learn easy tips and tricks to boost your marketing strategy on a budget. See examples of what has worked and where your time is best spent.

Date Recorded: 11/16/18

Format: Archived YouTube Video

Presenter:  Kim Crowder, Director, Communications, Indianapolis Public Library


How to Conduct a Community Needs Assessment CAN – 1 LEU


image of ipad and statistics sheet
This webinar will show you the state and Federal resources used by the Northwest Indiana Center for Data & Analysis to provide accurate and timely data for our CAN projects. Resources to be previewed will include but are not limited to: American Community Survey, American Factfinder, STATS Indiana, Hoosiers by the Numbers, and Stats America.

Date Recorded: 3/28/18

Format: Archived YouTube Video

Presenter: Scott Sandberg / Indiana University Northwest


KEPRO – Free Medicare Services & Resources for Seniors – 1 LEU


Join Andrea Plaskett, Outreach Specialist for KEPRO, as she describes the different Medicare services they offer for seniors in your communities. Services include patient advocacy and patient navigation.

Date Recorded: 9/12/18

Format: Archived YouTube Video

Presenter: Andrea Plaskett, Outreach Specialist, KEPRO Services


Strategic Planning When You Can’t Afford a Consultant – 1 LEU


image of strategic plan
Your library has a mission to effectively serve the community, This cannot be achieved without a strategic plan that outlines your goals, priorities, resources, strengths and weaknesses.  How can this be accomplished without the funding to hire an outside facilitator or consultant? This presentation will give you guidance on how research and write a strategic plan in-house. You will learn the major components of a strategic plan, how to conduct community research that will be incorporated into the planning process, and how to organize and delegate tasks.

Date Recorded: 9/5/18

Format: Archived YouTube Video

Presenter: Michele Stricker / Deputy State Librarian of Lifelong Learning at the New Jersey State Library


Legal Research Basics for Librarians – 1 TLEU

This webinar will help you answer legal research questions from patrons and will also help you assist patrons who are doing their own legal research. Starting with an overview of different types of legal authority we will distinguish between primary and secondary authority. Then we will look at strategies and tools for finding state and federal statutes, regulations, and case law. Paying special attention to Indiana materials we will demonstrate how to use a variety of free websites to conduct legal research on-line. We conclude with tips for how to stick to conducting legal research and avoid providing legal advice.

Date Recorded: 3/29/18

Resources:

Format: Archived YouTube Video

Presenter:   Cheri Harris / Indiana State Library

 

 


Change Management: Anything Can Happen in the Zone – 1 LEU


image of a butterflyAll libraries face catalysts for change, and rather than being afraid of change, with effective consideration of the personal aspects felt by staff or patrons, libraries can change many things at the same time. Butler University Libraries had already made progressive changes in public services areas, but Technical Services workflows and organization remained unchanged and bound to legacy practices from decades past. For us, the best catalyst for change was a system migration to a cloud-based library management system. This system migration was tied to organizational restructuring, building rearrangement, and a new strategic plan, each of which intertwined with the details of the migration project and was underpinned by thoughtful analysis of how to help employees through change. Research on technical services departments is discussed in light of how roles change through the streamlined workflows available in a new ILS, and how those changes can have a domino effect, creating space or opportunity to shift responsibilities or spaces in ways long awaited or newly identified. Join us to learn how changes can help refocus a library’s efforts to fulfill what can be an evolving mission, while retaining core strengths and values. This webinar, while delivered by an academic librarian, will also be useful to public libraries wanting to work through big changes.

Date Recorded: 11/28/17

Format: Archived YouTube Video

Presenter: Josh Petrusa / Butler University

 


Let’s Talk: A Conversation About Information Literacy – 1 LEU


question marks
Join us to talk about information literacy and lifelong learning in public, academic, and school libraries. We will share the perspective on the intersection of the ACRL Framework for Information Literacy in Higher Education as well as lifelong learning after college. Please come and share your professional experiences and challenges. Information Literacy happens in all libraries. This webinar is worth 1 LEU.

Date Recorded: 11/3/17

Format: Archived YouTube Video

Presenters:  Lisa Jarrell and Brenda Yates Habich / Ball State University