Category Archives: Staff Development

What the research says – playful lectures: how games can help learning – 1 LEU

image of men and women playing board gamePlaying board games can be a wonderful way to pass your time, but they can also be an engaging method of complementing traditional learning techniques. These games can be existing commercial or freely available games, as well as games developed specifically for a particular class. This webinar will focus on university education and how games can help teach concepts and theories that students discuss during lectures, as well as how game-based project work can help students to build research skills.

Date Recorded: 2/21/2024

Format: Archived YouTube Video

Presenter: Dr. Pijus Krūminas, Associate Professor / ISM University of Management and Economics

 

Certification and LEUs: Getting and Staying Certified

This webinar presents a comprehensive overview of the Indiana public librarian certification process, including who needs to be certified, how to apply, and what do to if you don’t yet meet the qualifications. We’ll also cover the certification rule changes that took effect January 1, 2023. Once you have your certificate, you’ll need to stay certified. Learn all about LEU requirements, where to find approved training, and how to document your attendance. This program is approved for 1 LEU. To receive LEU credit, follow the archived webinar documentation instructions at the bottom of the LEU Policies page: https://continuinged.isl.in.gov/certification/policies-on-leus/

Date Recorded: 6/20/2023

Format: Archived YouTube Video

Presenter: Rose Shingledecker, Certification Program Director/Legal Consultant, Indiana State Library

Student Loan Debt for Librarians and Library Staff – 1 LEU

An overview of the Public Service Loan Forgiveness Program and the Temporary Waiver and how you might be able to have your student debt gone sooner rather than later.  This webinar will include information about both of these programs, the current landscape of student loans, and a variety of resources.

Date Recorded: 9/13/22

Format: Archived YouTube Video

Presenter:  Ruth Frasur / Indiana State Library

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Effective Staff Development on Any Budget – 1 LEU

Tiffany HayesEffective staff development doesn’t have to involve expensive conferences, big-name presenters, or elaborate training software. Instead, libraries can support staff learning by providing regular opportunities for staff to explore new skills in a brain-friendly environment. In this session, participants will learn about key elements of effective learning design, how to make learning a priority, and how to identify which library problems require a training solution.

Date Recorded: 4/27/22

Format: Archived YouTube Video

Presenter:  Tiffany Hayes, Library Development Director / South Carolina State Library

 

An Empathetic Approach to Customer Service Training – 1 LEU

Molly Meyers LaBadieThis presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.

Date Recorded: 8/25/21

Format: Archived YouTube Video

Presenter: Molly LaBadie, Deputy Director / Delaware County District Library

Molly Meyers LaBadie has been in Libraries for almost 20 years. She was lucky to have four of those as a Library Trainer allowing her to train staff in customer service and spend time learning what really made a difference. Currently, as a Deputy Director, she finds that empathy for both staff and patrons is a powerful tool in offering exceptional customer service.

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ISL Certification Portal: Introduction and Walk-Through – 1 LEU

In July 2021, the Indiana State Library (ISL) launched a new librarian certification portal: Certification for Indiana Librarians. Many librarians have accessed the portal, updated their information, and successfully renewed their 5-year certificates online. This informal meeting is designed to demonstrate how the portal works, share some tips for successfully navigating within the portal, illustrate activities that can be done from the portal, and address individual’s questions and concerns. We will demonstrate how to use the public look-up function, how to find and print out your own certificate, and how the name change process works.

Date Recorded: 9/30/21

Format:  Archived YouTube Video

Presenter:  Cheri Harris and Kara Cleveland/ Indiana State Library

Resources:  Guide to Using Cert Portal

 

 

How to Talk with Your Boss – 1 LEU

Our panel will discuss the “not-so-fun but “oh-so-real” issues of troubleshooting relationships with a supervisor.  Some possible topics:  What if your boss isn’t approachable?  Is there a problem you want to discuss?  Do you need strategies for those conversations?  This will be the place for you!

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Lynn Hobbs, Chris Scandling, Donna Seaton and Jason Fields

 

Readers Advisory: The Art of Finding the Right Book – 1 LEU

Join librarian, book review blogger, and bookstagrammer Laura Jones as she shares her favorite readers advisory tools and tips to help library staff find the right book for even those patrons with the most eclectic tastes!

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Laura Jones, Indiana State Library

 

Speak Up: Responding to Uncomfortable Situations – 1 LEU

This session covers real incidents that happened in libraries and good ways to respond to those uncomfortable situations. Great pro tips for new & seasoned library workers.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Paula Newcom and Kara Cleveland, Indiana State Library

Speak Up Resources List

 

Developing Tech Intuition – 1 LEU

Websites and apps often rely on “intuitive design” so that users can navigate them without getting confused. Low-skill tech users often lack the experience needed for good “tech intuition” which prevents them from independently navigating new websites or apps. This session will explore common design patterns and user interface characteristics that you can teach patrons so that they can quickly develop tech intuition and become more confident when using new apps and websites.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Marianne McKenzie and Alex Hampton, Indianapolis Public Library