Category Archives: Staff Development

Student Loan Debt for Librarians and Library Staff – 1 LEU

An overview of the Public Service Loan Forgiveness Program and the Temporary Waiver and how you might be able to have your student debt gone sooner rather than later.  This webinar will include information about both of these programs, the current landscape of student loans, and a variety of resources.

Date Recorded: 9/13/22

Format: Archived YouTube Video

Presenter:  Ruth Frasur / Indiana State Library

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Effective Staff Development on Any Budget – 1 LEU

Tiffany HayesEffective staff development doesn’t have to involve expensive conferences, big-name presenters, or elaborate training software. Instead, libraries can support staff learning by providing regular opportunities for staff to explore new skills in a brain-friendly environment. In this session, participants will learn about key elements of effective learning design, how to make learning a priority, and how to identify which library problems require a training solution.

Date Recorded: 4/27/22

Format: Archived YouTube Video

Presenter:  Tiffany Hayes, Library Development Director / South Carolina State Library

 

An Empathetic Approach to Customer Service Training – 1 LEU

Molly Meyers LaBadieThis presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.

Date Recorded: 8/25/21

Format: Archived YouTube Video

Presenter: Molly LaBadie, Deputy Director / Delaware County District Library

Molly Meyers LaBadie has been in Libraries for almost 20 years. She was lucky to have four of those as a Library Trainer allowing her to train staff in customer service and spend time learning what really made a difference. Currently, as a Deputy Director, she finds that empathy for both staff and patrons is a powerful tool in offering exceptional customer service.

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ISL Certification Portal: Introduction and Walk-Through (1 TLEU)

In July 2021, the Indiana State Library (ISL) launched a new librarian certification portal: Certification for Indiana Librarians. Many librarians have accessed the portal, updated their information, and successfully renewed their 5-year certificates online. This informal meeting is designed to demonstrate how the portal works, share some tips for successfully navigating within the portal, illustrate activities that can be done from the portal, and address individual’s questions and concerns. We will demonstrate how to use the public look-up function, how to find and print out your own certificate, and how the name change process works.

Date Recorded: 9/30/21

Format:  Archived YouTube Video

Presenter:  Cheri Harris and Kara Cleveland/ Indiana State Library

Resources:  Guide to Using Cert Portal

 

 

How to Talk with Your Boss (1 LEU)

Our panel will discuss the “not-so-fun but “oh-so-real” issues of troubleshooting relationships with a supervisor.  Some possible topics:  What if your boss isn’t approachable?  Is there a problem you want to discuss?  Do you need strategies for those conversations?  This will be the place for you!

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Lynn Hobbs, Chris Scandling, Donna Seaton and Jason Fields

 

Readers Advisory: The Art of Finding the Right Book (1 LEU)

Join librarian, book review blogger, and bookstagrammer Laura Jones as she shares her favorite readers advisory tools and tips to help library staff find the right book for even those patrons with the most eclectic tastes!

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Laura Jones, Indiana State Library

 

Speak Up: Responding to Uncomfortable Situations (1 LEU)

This session covers real incidents that happened in libraries and good ways to respond to those uncomfortable situations. Great pro tips for new & seasoned library workers.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Paula Newcom and Kara Cleveland, Indiana State Library

Speak Up Resources List

 

Developing Tech Intuition (1 TLEU)

Websites and apps often rely on “intuitive design” so that users can navigate them without getting confused. Low-skill tech users often lack the experience needed for good “tech intuition” which prevents them from independently navigating new websites or apps. This session will explore common design patterns and user interface characteristics that you can teach patrons so that they can quickly develop tech intuition and become more confident when using new apps and websites.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Marianne McKenzie and Alex Hampton, Indianapolis Public Library

 

A Trauma-Informed Approach to Public Library Social Service – 1 LEU

 

handsAthens (Georgia) Regional Library is one of the first public libraries to refocus a social work program toward a trauma-informed framework. This session presents replicable steps in providing library services, designing and implementing policies, and supplying holistic training for staff utilizing a trauma-informed lens. As libraries are asked to do more with less, this session highlights easily attained methods of becoming trauma-informed and establishing a system which reflects the assets of the community and organizational values. 1hr / 1 LEU.

Date Recorded: 6/30/21

Format: Archived YouTube Video

Presenters:  Trudi Green / Assistant Director for Public Services, Athens Regional Library System; Jennifer Elkins / Associate Professor, University of Georgia School of Social Work; Sarah List / Information Services Librarian, Athens Regional Library System.

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Mental Maintenance – 1 LEU

stacked rocks by waterMindfulness and self-care are well-intentioned buzz terms, but, how often do we really have the time or extra energy to follow through with them? Now more than ever, keeping your emotional well-being afloat can mean the difference between surviving and thriving, and not just at work. Drawing from various sources and personal experiences, including both successes and failures, discover how one hot-headed and persnickety librarian found a slice of inner peace (and can even sleep at night). Ideas and examples for self-care and stress management will be given. Handouts will include an extensive bibliography. This session asks tough questions and addresses the stress in our lives; however, it is not intended to replace professional care and/or advice.

Date Recorded: 4/28/2021

Format: Archived YouTube Video

Presenter:  Jeremy Bolom, Assistant Director/Head of Public Service, Lincoln Parish Library (LA)

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