Category Archives: Populations

AnyAbility: Serving Adults with Disabilities – 1 LEU


Learn about one library’s experience creating programs that have grown into engaging experiences where adults with disabilities connect with their community, interact with peers, and utilize library resources.  As a result of the AnyAbility program, library staff are more comfortable using people-first language, have rewarding interactions with customers with disabilities, and have positively changed the dynamic of the library.
Outcomes:
1. Recognize the importance of people-first language.
2. Design programs for adults with disabilities.
3. Develop enriching and accepting spaces where adults with disabilities can flourish.

Date Recorded: 4/16/19

Format: Archived YouTube Video

Presenters: Hannah Martinez,  Maria Mayo, Marsha Marcilla  / Anythink Libraries (Adams County, Colorado)

Resources from webinar:


Getting to Know You: Connect with Patrons Experiencing Homelessness – 1 LEU


Learn how to connect with some of your most marginalized patrons. Patrons experiencing homelessness may be some of the most overlooked library users. Misconceptions and fear on the part of both patrons and staff may interfere in connecting with these patrons. Monroe County has faced a number of issues concerning homelessness and the opioid epidemic. Discover how Monroe County Public Library connected with this population using the Harwood Method.

Date Recorded: 5/16/17

Format: Archived YouTube Video

Presenter: Elizabeth Grey / Monroe County Public Library


KEPRO – Free Medicare Services & Resources for Seniors – 1 LEU


Join Andrea Plaskett, Outreach Specialist for KEPRO, as she describes the different Medicare services they offer for seniors in your communities. Services include patient advocacy and patient navigation.

Date Recorded: 9/12/18

Format: Archived YouTube Video

Presenter: Andrea Plaskett, Outreach Specialist, KEPRO Services


Serving Patrons with Disabilities: Talking Books and Beyond – 1 LEU


image of digital talking book player device and talking book cartridge and mailing container
This webinar will focus on free resources available from the Indiana State Library and how you can use them to better serve your patrons with visual or physical disabilities. We will also cover basic assistive technology you can utilize at your library in order to provide a more inclusive library experience.

Date Recorded: 10/19/17

Resource List:

Two of the above links might be for members only  (marked with an *).   There are instructions on how to get further information on these topics – either an ALA Website Feedback Form or a link to the ALA Librarians.

Format: Archived YouTube Video

Presenter: Maggie Ansty / Indiana State Library


From the Bottom Up: We Overlooked the Misdemeanor (And so Can You!) – 1 LEU


image of Nappanee Public Library volunteer logo tree with hands
Learn how the Nappanee Public Library is meeting a need in their community by providing a quality, non-judgmental Community service Volunteer Program.  With firm guidelines and expectations in place, a mutually beneficial relationship begins.  With data and support, NPL can prove its value to your library and community.

Date Recorded: 9/29/17

Resources from Nappanee Public Library:

Format: Archived YouTube Video

Presenters: Lissa Krull and Lana McCoy / Nappanee Public Library


Have You Heard? There’s a Social Worker at the Library? – 1 LEU


image of one person helping another up a hill
A partnership between the San Francisco Public Library and the local Department of Public Health resulted in the placement of a social worker at the Main Library to link users to housing and social services. Eventually a job-training component was added, providing opportunities to develop marketable skills for people who had been homeless. Meet and hear the story of a library outreach worker who shares his/her own story to inspire others who are still struggling with homelessness.

Date Recorded: 10/5/17

Format: Archived YouTube Video

Presenter: Leah Esguerra, Jennifer Key  & Joe Bank / San Francisco Public Library


Global City, Global Library – 1 LEU

image of the Global City, Global Library logoThe role of libraries has shifted and in many communities serving increasingly diverse immigrant and refugee populations has become a priority. Learn about best practices from Cologne, Germany in serving new populations and how IndyPL is leveraging new resources and making intentional efforts to stay relevant in an increasingly global society.

Date Recorded: 4/26/2017

Additional resource mentioned during the webinar:

Format: Archived YouTube Video

Presenters:  Jessica Moore / Immigrant  Program Specialist at the Indianapolis Public Library and Mary Agnes Hylton / Manager of the Eagle Branch of the Indianapolis Public Library


Service to LGBTQ with Kit Malone – 1 LEU

image of a rainbow flagJoin Kit Malone from the American Civil Liberties Union of Indiana as she presents best practices for library services for the LGBTQ community including working with patrons and fellow staff members. This webinar focuses on interacting with transgender people.

Date Recorded: 6/13/2017

Format: Archived YouTube Video

Presenters:  Kit Malone / ACLU

Additional Resources:


Department of Workforce Develop and Library Partnership – 1 LEU

logo for the Indiana Department of Workforce DevelopmentWant to know more about WorkOne? Join us as we talk about some of the services and programs of DWD and how libraries are the perfect partner. This webinar will cover the Indiana WorkOne system, available programs to job seekers, and give an intimate look at how our offices can best serve the needs of Hoosiers looking for a new job, career, training opportunities, or continuing education. Everyone can be helped by our WorkOne centers, and by the end of the webinar, viewers will know all that is offered.

Date Recorded: 10/26/2016

Format: Archived YouTube Video

Presenter: Bart Doan / Indiana Department of Workforce Development