We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.
Date Recorded: 12/19/18
Format: Archived YouTube Video
Presenters: Jamie Matczak / Wisconsin Valley Library Service
Biography: Jamie Matczak is the education consultant at Wisconsin Valley Library Service based in Wausau, Wisconsin. She has over 12 years of consulting experience for public libraries, with over 50 of them being small and rural. Jamie has taught Business Communication at Lakeland College, and courses on marketing, customer service and social media for the iSchool at UW-Madison. She earned her BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay.
Resources from webinar:
Test yourself! Use the provided checklists to determine your technology proficiency. Be your own trainer and discover opportunities where you can increase your skills. Form a plan to personalize Technology Competencies Checklists for your own library and make the move to receive buy-in from staff.
Discover ways to maximize the impact of staff training to fit the ever-changing needs of the modern learner. Using instructional design principles, adult learning theories, and personal learning styles, participants will learn tips and tricks to engage staff members using microlearning techniques that are easy to integrate into a busy library schedule. At the end of the session, participants will have tools to customize and modernize their staff training program.
What is Microaggression? Do you know when it’s happening to you? This webinar includes both coping with microaggressions and strategies for creating an inclusive workplace that prevents them from happening in the first place.
This is a tongue-in-cheek webinar about workplace etiquette. The concepts covered are common sense, but some may benefit from humorous reminders and scenarios about how the little things matter in the workplace.
Professionalism doesn’t always mean what position you hold at a library. It can also mean how you show honesty and responsibility in any position you hold. This presentation will discuss topics such as dress codes, appropriate workplace language and conversations, diversity, and electronic communication issues. Small group exercises are also included.
Staff Day can be an incredible time of training, development, and unity for your entire organization. It can also be incredibly stressful for the team putting the day together. Learn tips, tricks, and ideas that will make your next Staff Day a huge success. From timelines to team building these ideas are sure to help Staff Day go smoothly.
Do you ever feel stressed? Most individuals will answer “yes” to this question. With the holidays fast approaching many feel additional stress besides the everyday stress. Learn the triggers and warning signs of stress and how to manage your stress.