Tag Archives: Customer Service

Spreading the Word: Taking Early Literacy Messages to the Streets – 1 LEU

 

Logo for Early Literacy ProgramFrom inception to completion, two librarians share their experiences with an IMLS Sparks grant. Shawnee Branch of Allen County Public Library received $23,421 to encourage positive interactions between adults and their young children and promote early learning. From story walks to yard signs and outreach to adults in parks, thrift stores and the farmers’ market, library staff spread the word. Did anyone get the message? Watch and find out!

“This project is made possible by a grant from the U.S. Institute of Museum and Library Services.”

Date Recorded: 11/17/16

Format: Archived YouTube Video

Presenters: Pamela Martn-Diaz, Shawnee Branch Manager and Early Literacy Coordinator and Heather Grady, Shawnee Branch Assistant Manager and Children’s Librarian at the Allen County Public Library


Interlocal Agreements – 1 LEU

 

image of 2 puzzle pieces

Is your library close to the Indiana border and you would like to serve non-residents that live across the border in another state? Or, are you interested in partnering with a neighboring township to provide library service to the unserved residents of that township? Are you interested in working with a nearby school system to provide library services to students? If any of this applies to you and your library, join IU legal extern, Trevor Oakerson, for a webinar on interlocal agreements. The types of agreements to be discussed include interstate compact agreements, service agreements with townships, and partnerships with other local government entities. This webinar will cover the minimum requirements for these agreements by law as well as some tips on how to draft a thorough agreement.

Date Recorded: 7/26/17

Format: Archived YouTube Video

Slides in PDF Format

Presenter: Trevor Oakerson / Indiana State Library


Overdoses in Libraries – 1 LEU

logo of Indiana Recovery AllianceThe webinar will briefly outline the opiate, HIV and HCV epidemics across the country. We will then focus in on identifying overdoses and administration of naloxone (the opioid or opiate overdose reversal drug, commonly known as NARCAN). We will briefly discuss the laws that fully protect those administering naloxone and over 40 years of evidence showing the safety and effectiveness of naloxone. The webinar will wrap up with information about sharps recycling options and addictions treatment. This webinar is eligible for 1 LEU when watched in conjunction with the second video below.

Date Recorded: 12/14/2016

Format: Archived YouTube Video

Presenter: Chris Abert / Indiana Recovery Alliance

Additional Resources (please watch both videos before you generate your LEU certificate):


Do You Hear What I Hear? How Patron Bashing is Killing Our Spirit – 1 LEU

cat that is angryJoin Samantha Minnis and Matt Smith for an in-depth look at the oddly prevalent phenomenon of patron bashing. Is this a problem? Why do we do it? are there any therapeutic benefits to “letting off steam?” Matt and Samantha will use psychological research to answer these questions and discuss why avoiding patron bashing not only leads to better service for library users but a happier work life for library professionals.

Date Recorded: 12/1/16

Format: Archived YouTube Video

Presenters: Samantha Minnis / Grand Valley State University and Matt Smith/ Kalamazoo Public Library