Tag Archives: Customer Service

Strategic Planning When You Can’t Afford a Consultant – 1 LEU


image of strategic plan
Your library has a mission to effectively serve the community, This cannot be achieved without a strategic plan that outlines your goals, priorities, resources, strengths and weaknesses.  How can this be accomplished without the funding to hire an outside facilitator or consultant? This presentation will give you guidance on how research and write a strategic plan in-house. You will learn the major components of a strategic plan, how to conduct community research that will be incorporated into the planning process, and how to organize and delegate tasks.

Date Recorded: 9/5/18

Format: Archived YouTube Video

Presenter: Michele Stricker / Deputy State Librarian of Lifelong Learning at the New Jersey State Library


Legal Research Basics for Librarians – 1 TLEU

This webinar will help you answer legal research questions from patrons and will also help you assist patrons who are doing their own legal research. Starting with an overview of different types of legal authority we will distinguish between primary and secondary authority. Then we will look at strategies and tools for finding state and federal statutes, regulations, and case law. Paying special attention to Indiana materials we will demonstrate how to use a variety of free websites to conduct legal research on-line. We conclude with tips for how to stick to conducting legal research and avoid providing legal advice.

Date Recorded: 3/29/18

Resources:

Format: Archived YouTube Video

Presenter:   Cheri Harris / Indiana State Library

 

 


Change Management: Anything Can Happen in the Zone – 1 LEU


image of a butterflyAll libraries face catalysts for change, and rather than being afraid of change, with effective consideration of the personal aspects felt by staff or patrons, libraries can change many things at the same time. Butler University Libraries had already made progressive changes in public services areas, but Technical Services workflows and organization remained unchanged and bound to legacy practices from decades past. For us, the best catalyst for change was a system migration to a cloud-based library management system. This system migration was tied to organizational restructuring, building rearrangement, and a new strategic plan, each of which intertwined with the details of the migration project and was underpinned by thoughtful analysis of how to help employees through change. Research on technical services departments is discussed in light of how roles change through the streamlined workflows available in a new ILS, and how those changes can have a domino effect, creating space or opportunity to shift responsibilities or spaces in ways long awaited or newly identified. Join us to learn how changes can help refocus a library’s efforts to fulfill what can be an evolving mission, while retaining core strengths and values. This webinar, while delivered by an academic librarian, will also be useful to public libraries wanting to work through big changes.

Date Recorded: 11/28/17

Format: Archived YouTube Video

Presenter: Josh Petrusa / Butler University

 


Let’s Talk: A Conversation About Information Literacy – 1 LEU


question marks
Join us to talk about information literacy and lifelong learning in public, academic, and school libraries. We will share the perspective on the intersection of the ACRL Framework for Information Literacy in Higher Education as well as lifelong learning after college. Please come and share your professional experiences and challenges. Information Literacy happens in all libraries. This webinar is worth 1 LEU.

Date Recorded: 11/3/17

Format: Archived YouTube Video

Presenters:  Lisa Jarrell and Brenda Yates Habich / Ball State University


Professionalism in the Workplace – 1 LEU


Professionalism doesn’t always mean what position you hold at a library. It can also mean how you show honesty and responsibility in any position you hold. This presentation will discuss topics such as dress codes, appropriate workplace language and conversations, diversity, and electronic communication issues. Small group exercises are also included.

Date Recorded: 12/19/17

Format: Archived YouTube Video

Presenter: Kimberly Brown-Harden / Indiana State Library


Spreading the Word: Taking Early Literacy Messages to the Streets – 1 LEU

 

Logo for Early Literacy ProgramFrom inception to completion, two librarians share their experiences with an IMLS Sparks grant. Shawnee Branch of Allen County Public Library received $23,421 to encourage positive interactions between adults and their young children and promote early learning. From story walks to yard signs and outreach to adults in parks, thrift stores and the farmers’ market, library staff spread the word. Did anyone get the message? Watch and find out!

“This project is made possible by a grant from the U.S. Institute of Museum and Library Services.”

Date Recorded: 11/17/16

Format: Archived YouTube Video

Presenters: Pamela Martn-Diaz, Shawnee Branch Manager and Early Literacy Coordinator and Heather Grady, Shawnee Branch Assistant Manager and Children’s Librarian at the Allen County Public Library


Interlocal Agreements – 1 LEU

 

image of 2 puzzle pieces

Is your library close to the Indiana border and you would like to serve non-residents that live across the border in another state? Or, are you interested in partnering with a neighboring township to provide library service to the unserved residents of that township? Are you interested in working with a nearby school system to provide library services to students? If any of this applies to you and your library, join IU legal extern, Trevor Oakerson, for a webinar on interlocal agreements. The types of agreements to be discussed include interstate compact agreements, service agreements with townships, and partnerships with other local government entities. This webinar will cover the minimum requirements for these agreements by law as well as some tips on how to draft a thorough agreement.

Date Recorded: 7/26/17

Format: Archived YouTube Video

Slides in PDF Format

Presenter: Trevor Oakerson / Indiana State Library


Overdoses in Libraries – 1 LEU

logo of Indiana Recovery AllianceThe webinar will briefly outline the opiate, HIV and HCV epidemics across the country. We will then focus in on identifying overdoses and administration of naloxone (the opioid or opiate overdose reversal drug, commonly known as NARCAN). We will briefly discuss the laws that fully protect those administering naloxone and over 40 years of evidence showing the safety and effectiveness of naloxone. The webinar will wrap up with information about sharps recycling options and addictions treatment. This webinar is eligible for 1 LEU when watched in conjunction with the second video below.

Date Recorded: 12/14/2016

Format: Archived YouTube Video

Presenter: Chris Abert / Indiana Recovery Alliance

Additional Resources (please watch both videos before you generate your LEU certificate):


Do You Hear What I Hear? How Patron Bashing is Killing Our Spirit – 1 LEU

cat that is angryJoin Samantha Minnis and Matt Smith for an in-depth look at the oddly prevalent phenomenon of patron bashing. Is this a problem? Why do we do it? are there any therapeutic benefits to “letting off steam?” Matt and Samantha will use psychological research to answer these questions and discuss why avoiding patron bashing not only leads to better service for library users but a happier work life for library professionals.

Date Recorded: 12/1/16

Format: Archived YouTube Video

Presenters: Samantha Minnis / Grand Valley State University and Matt Smith/ Kalamazoo Public Library