Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.
Date Recorded: 1/30/19
Format: Archived YouTube Video
Presenters: Carina Mulcrone/ Bettendorf Public Library (Iowa)
Resources from webinar:
- Beyond the Orientation Checklist presentation handout
- Daily Observation Report: Adult Services Librarian
- Daily Observation Report: Circulation Library Clerk
- New Employee Orientation Training Checklist 2019
- Standard Evaluation Guidelines Adult Services Librarian
- Standard Evaluation Guidelines Circulation Library Clerk
By 2030, one out of every five people living in Indiana will be a senior citizen (65 or older). Chair yoga is a fun, relaxing program that improves our physical and emotional well-being. Even better, chair yoga can be done by anyone at your library with an interest in yoga and teaching. In this hour-long webinar, a certified yoga teacher will address the do’s and don’ts of a chair yoga program and will offer up a blueprint on getting started at your library.
Explore available opportunities for continuing education, peruse useful sites for keeping up with technology, and develop a plan for taking charge of your own learning. Topics covered will include planning for learning, time management, and state and national resources. Ample time will be given for participants to search for relevant training and education opportunities that fit their individual needs.
We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.
Learn how Google’s G Suite web-based software can bring simplicity, flexibility, and collaboration to your library through Gmail, Docs, Sheets, Slides, and Drive. We’ll also cover how to sign up for Google for Nonprofits, which brings this platform to your library for free.
Test yourself! Use the provided checklists to determine your technology proficiency. Be your own trainer and discover opportunities where you can increase your skills. Form a plan to personalize Technology Competencies Checklists for your own library and make the move to receive buy-in from staff.
ISL staff will cover Indiana gun laws and how they impact libraries. We will provide appropriate language for library policies regarding patron behavior and clarify what libraries can and can’t regulate. Library Director Mary K. Emmrich will discuss the process Newton County Public Library went through last year to develop an active shooter policy and share the outcome.
Learn new technologies that can assist you in your family history research.
This webinar will show you the state and Federal resources used by the Northwest Indiana Center for Data & Analysis to provide accurate and timely data for our CAN projects. Resources to be previewed will include but are not limited to: American Community Survey, American Factfinder, STATS Indiana, Hoosiers by the Numbers, and Stats America.
Learn how to connect with some of your most marginalized patrons. Patrons experiencing homelessness may be some of the most overlooked library users. Misconceptions and fear on the part of both patrons and staff may interfere in connecting with these patrons. Monroe County has faced a number of issues concerning homelessness and the opioid epidemic. Discover how Monroe County Public Library connected with this population using the Harwood Method.