In our everyday work, we focus much of our time and energy on patron services, ways to improve these services, and innovative ways to support our patrons and communities. Yet, we regularly neglect one significantly underserved population – ourselves. Specifically, the mental health needs of librarians and library workers. These needs, alongside support, are rarely addressed in conference presentations or continuing education programs. This webinar will discuss practical and meaningful approaches for librarians and library workers to manage emotional labor, triggering service experiences, and compassion fatigue, preventing burnout or furthering of mental health issues. Additionally, this webinar will offer ways in which management and colleagues can compassionately and respectfully support those who are experiencing a mental health crisis.
Date Recorded: 04/24/2024
Format: Archived YouTube Video
Presenter: Abigail Phillips, Assistant Professor – School of Information Studies, University of Wisconsin-Milwaukee
Playing board games can be a wonderful way to pass your time, but they can also be an engaging method of complementing traditional learning techniques. These games can be existing commercial or freely available games, as well as games developed specifically for a particular class. This webinar will focus on university education and how games can help teach concepts and theories that students discuss during lectures, as well as how game-based project work can help students to build research skills.
An overview of the Public Service Loan Forgiveness Program and the Temporary Waiver and how you might be able to have your student debt gone sooner rather than later. This webinar will include information about both of these programs, the current landscape of student loans, and a variety of resources.
Effective staff development doesn’t have to involve expensive conferences, big-name presenters, or elaborate training software. Instead, libraries can support staff learning by providing regular opportunities for staff to explore new skills in a brain-friendly environment. In this session, participants will learn about key elements of effective learning design, how to make learning a priority, and how to identify which library problems require a training solution.
This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.
