Few things are as important as setting clear expectations for employees, and providing them with the training they need to meet those expectations. Employees who understand what is expected and are confident in their skills are more likely to provide consistently great service to patrons. Untrained and undertrained employees are often less efficient and engaged; they can cost your organization time when routine errors require correction, and worse, they can cost your library customers. In this webinar, Carina Mulcrone, Circulation Services Manager from the Bettendorf Public Library (IA), will share her library’s switch to Standard Evaluation Guidelines and Daily Observation Reports.
Date Recorded: 1/30/19
Format: Archived YouTube Video
Presenters: Carina Mulcrone/ Bettendorf Public Library (Iowa)
Resources from webinar:
- Beyond the Orientation Checklist presentation handout
- Daily Observation Report: Adult Services Librarian
- Daily Observation Report: Circulation Library Clerk
- New Employee Orientation Training Checklist 2019
- Standard Evaluation Guidelines Adult Services Librarian
- Standard Evaluation Guidelines Circulation Library Clerk
We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.
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