Tag Archives: Management

An Empathetic Approach to Customer Service Training – 1 LEU

Staff Development, , , , ,

Molly Meyers LaBadieThis presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.

Date Recorded: 8/25/21

Format: Archived YouTube Video

Presenter: Molly LaBadie, Deputy Director / Delaware County District Library

Molly Meyers LaBadie has been in Libraries for almost 20 years. She was lucky to have four of those as a Library Trainer allowing her to train staff in customer service and spend time learning what really made a difference. Currently, as a Deputy Director, she finds that empathy for both staff and patrons is a powerful tool in offering exceptional customer service.

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Is This Sexual Harassment? The Library Edition – 1 LEU

Admin/Management, , , ,

Sexual harassment is prohibited under state and federal law. You are entitled to a workplace free of sexual harassment, but not all unpleasant encounters constitute harassment. We will discuss the difference between annoying behavior and actionable behavior. We will identify key elements of a sound sexual harassment policy and offer tips on how to handle uncomfortable situations that do not constitute sexual harassment. In this webinar you will learn to identify: Who can be a target of sexual harassment and who can be a harasser? What is the difference between risky behavior and sexual harassment? What should you do if you are the target of sexual harassment? What can you do if you are a witness or bystander? What are your duties as a manager or supervisor?

Date Recorded: 6/24/2021

Format:  Archived YouTube Video

Presenter:  Cheri Harris/ Indiana State Library

Resources:  Handout on Harassment Resources Sexual Harassment 2021,  Sexual Harassment 2021

 

 

How Do I Count This? Updated Guidelines for Programming Stats – 1 LEU

Admin/Management, ,

white numbers on a red backgroundJoin Angela Fox, ISL Public Library Services Consultant, at this webinar to learn what new IMLS guidance on programming means for your stats, why many of the rules from last year are wrong – and why the impact on your 2021 Annual Report will be minimal.

Date Recorded: 10/7/21

Format:  Archived YouTube Video

Presenter:  Angela Fox / Indiana State Library

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Speak Up: Responding to Uncomfortable Situations – 1 LEU

Staff Development, , , , ,

This session covers real incidents that happened in libraries and good ways to respond to those uncomfortable situations. Great pro tips for new & seasoned library workers.

Date Recorded: 9/17/21

Format:  Archived YouTube Video

Presenters:  Paula Newcom and Kara Cleveland, Indiana State Library

Speak Up Resources List

 

COVID 19 Vaccination Policies: What to Consider – 1 LEU

Admin/Management, , , , , ,

Are you wondering what to consider in forming your library’s policy on COVID-19 vaccinations? This webinar addresses the legality of mandatory vaccine policies during a pandemic and examines the pros and cons of such policies to help you determine which type of COVID-19 vaccine policy to propose to your board. We will cover: EEOC guidance on mandating the COVID-19 vaccine for employees and the circumstances under which an employer may require employees to be vaccinated. How to provide reasonable accommodations in compliance with federal anti-discrimination laws including people with disabilities under the ADA and people with religious objections under Title VII of the Civil Rights Act of 1964. Other options available to employers, such as encouraging staff to become vaccinated or providing incentives for employees who do so. Specific provisions to consider including in your vaccination policy. How Indiana’s Vaccine Allocation Plan and state law might impact this decision.

Date Recorded:  2/18/2021

Format: Archived YouTube Video

Presenter:  Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library

Resources:  CAH PPT Handout Vaccine Webinar,  Vaccine Resources

Political Activity in the Library – 1 LEU

Admin/Management, , , , ,

As the November elections draw near, candidates and other campaigners are likely to want to use library resources. What must you allow? What can you allow? What can you restrict and what can you put guidelines on? We will cover the appropriate responses to a variety of real life situations so you will know what to say if someone asks to post election signs on library property, leaflet for a candidate in the parking lot or on the sidewalk, or hold a campaign meeting or rally in your meeting room.

Date Recorded:  09/29/2020

Format: Archived YouTube Video

Presenter:  Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library

Resources:  2020 Political Activity PPT Handout

 

Affordable After Hours Pick-up Service – 1 LEU

Facilities/Security, , , , , , , ,

Working patrons sometimes struggle with getting to the library before we close. By implementing an after hours pick up service you can now offer the freedom to pick up materials on the patron’s schedule instead of the library schedule. Learn how using a set of lockers and specialty locks can allow you to provide convenient pick-up times at your library for less than $1,000. Materials, processes, and our lessons learned will be shared.

Date Recorded:  04/07/2021

Format: Archived YouTube Video

Presenter:  Julie Elmore, Director, Oakland City Columbia Township Public Library

Critical Hit: Using Dungeons and Dragons for Training and Evaluation – 1 LEU

Admin/Management, , , ,

This session will distill Dungeons & Dragons down to its key concepts and show you how they can be implemented to track employee progress, achieve goals, and build a closely connected team of adventure seekers and problem solvers. Whether you’re a new adventurer or an expert D&D player, everyone is welcome to join in on the fun.

Date Recorded:  05/11/2021

Format: Archived YouTube Video

Presenter:  Evan Barber, IT Technical Associate, Brookens Library, University of Illinois – Springfield

Resources

Facilitating a Discussion about Facilities – 1 LEU

Facilities/Security, , ,

facility manage blueprints laptop Are you a new library director? Do you find yourself with suddenly more responsibilities for your systems facilities? Join this panel of directors for a discussion about facilities management for libraries of all sizes and regions of Indiana.

Date Recorded: 1/27/2021

Format: Archived YouTube Video

Presenters:  Nancy Disbro, Director / Andrews-Dallas Township Public Library | Winnie Logan, Director / New Castle Henry County Public Library | Scott Kinney, Director / Evansville Vanderburgh Public Library

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Impacting Lives One Teen at a Time: What Directors Should Know – 1 LEU

Youth Services, , , , , ,

teen girl reading book in a chairWhen teens walk into the library, does your staff view them as a problem or an opportunity? Libraries are positioned to have a huge impact on teen lives with just a little intentionality. This session will introduce directors (and anyone else interested) to the developmental needs of teens and the ways in which libraries can support teens in their communities by utilizing Connected Learning—yes, even during the pandemic! We’ll discuss what this looks like in the library setting and how to encourage staff to look at teens and teen programs in a different way.

Date Recorded: 12/22/2020

Format: Archived YouTube Video

Presenters: Beth Yates, Indiana State Library / Christy Franzman, Hamilton East Public Library

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