We don’t have large budgets. We don’t have large staffs. We might have to spend parts of our day shoveling the sidewalks or cleaning up a mess in the restroom. In spite of this, small and rural libraries have the power to be great. We can do simple, practical things that can instantly make a difference. From internal customer service tips to tech tools you can’t live without, linking these 30 things will help make your small library extraordinary.
Date Recorded: 12/19/18
Format: Archived YouTube Video
Presenters: Jamie Matczak / Wisconsin Valley Library Service
Biography: Jamie Matczak is the education consultant at Wisconsin Valley Library Service based in Wausau, Wisconsin. She has over 12 years of consulting experience for public libraries, with over 50 of them being small and rural. Jamie has taught Business Communication at Lakeland College, and courses on marketing, customer service and social media for the iSchool at UW-Madison. She earned her BA in Advertising from UW-Eau Claire, and an MS in Applied Leadership for Teaching and Learning from UW-Green Bay.
Resources from webinar:
Michelle Merritt, Trainer, Allen County Public Library, presents insights for managers and supervisors on how to create a coaching culture in your library.
This webinar will show you the state and Federal resources used by the Northwest Indiana Center for Data & Analysis to provide accurate and timely data for our CAN projects. Resources to be previewed will include but are not limited to: American Community Survey, American Factfinder, STATS Indiana, Hoosiers by the Numbers, and Stats America.
Loren McClain, Mental Health First Aid instructor, from Muncie Public Library in Muncie, IN shares how librarians can work with patrons or staff members who live with mental health disorders.
Your library has a mission to effectively serve the community, This cannot be achieved without a strategic plan that outlines your goals, priorities, resources, strengths and weaknesses. How can this be accomplished without the funding to hire an outside facilitator or consultant? This presentation will give you guidance on how research and write a strategic plan in-house. You will learn the major components of a strategic plan, how to conduct community research that will be incorporated into the planning process, and how to organize and delegate tasks.
Looking to book an author at your library? Put your library’s best professional foot forward and avoid common pitfalls. Join Indiana author Kelsey Timmerman and Indiana’s Letters About Literature Coordinator, Suzanne Walker for this discussion about best practices when booking an author. From making sure their dietary needs are met to paying them efficiently, there’s more to booking an author than just deciding on a date. Hosted by Eugene and Marilyn Glick Indiana Authors Award Program Coordinator, Caity Withers. Be sure to bring all of your questions regarding booking authors.
A healthy and effective workplace often stems from strong leadership. For supervisors, it’s important to develop a team of individuals who work well together, do what needs to be done, and help each other succeed. Join us for a dynamic session to learn what it means to develop a healthy organizational culture, with an introduction to the concept of organizational citizenship behavior and its relevance to public libraries. You’ll learn techniques to build and support a team that is willing and able to go above and beyond, and to help your library succeed.
New to the profession? Or want a refresher on library responsibilities regarding censorship and intellectual property? In this webinar, we will look at different ways that librarians consider ALA best practices when making collection decisions. We will also look at resources for determining fair use and intellectual property considerations in your school or library program.
What is Microaggression? Do you know when it’s happening to you? This webinar includes both coping with microaggressions and strategies for creating an inclusive workplace that prevents them from happening in the first place.
All libraries face catalysts for change, and rather than being afraid of change, with effective consideration of the personal aspects felt by staff or patrons, libraries can change many things at the same time. Butler University Libraries had already made progressive changes in public services areas, but Technical Services workflows and organization remained unchanged and bound to legacy practices from decades past. For us, the best catalyst for change was a system migration to a cloud-based library management system. This system migration was tied to organizational restructuring, building rearrangement, and a new strategic plan, each of which intertwined with the details of the migration project and was underpinned by thoughtful analysis of how to help employees through change. Research on technical services departments is discussed in light of how roles change through the streamlined workflows available in a new ILS, and how those changes can have a domino effect, creating space or opportunity to shift responsibilities or spaces in ways long awaited or newly identified. Join us to learn how changes can help refocus a library’s efforts to fulfill what can be an evolving mission, while retaining core strengths and values. This webinar, while delivered by an academic librarian, will also be useful to public libraries wanting to work through big changes.