EBSCOadmin is the administrative tool to manage customizations for searching EBSCOhost, Discovery and other searching interfaces; authentication methods; downloading title lists; gathering statistics and managing holdings for most of your EBSCO resources. Attendees of this session will have the opportunity to learn about the main components of EBSCOadmin, including general navigation, profile maintenance, customization options that enhance the search experience, authentication choices, searchbox/URL structure and Mobile app settings.
Date Recorded: 01/12/2022
Format: Archived YouTube Video
Presenter: Lisa Jones, Senior Training Manager/EBSCO
This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.
Are you in charge of creating content for your library’s social media accounts? Do you feel like you are stuck with what new and exciting things you can post that will engage your followers? Are you not even sure where to start or look to create graphics that excite? Wondering if hash tagging is all it’s cracked up to be? Join Jenn Bartlett, Head of Reference and Adult Services of the Manchester Public Library, and lead of their social media as she discusses these topics. Catch Bartlett on her own personal social media as The Board Game Librarian.