Many disruptive patron behaviors can be managed using appropriate and equally applied policies and procedures. In this webinar Cheri Harris, Legal Consultant for the Indiana State Library, will review relevant court cases and describe the legal standards that impact your choice of wording. She will discuss best practices and provide sample language. She will respond to recent questions about suspending or banning rule-breaking patrons and provide some guidance for making and carrying out those decisions.
Date Recorded: 03/28/19
Format: Archived YouTube Video
Presenter: Cheri Harris, Certification Program Director/Legal Consultant, Indiana State Library
Resources from webinar:
Dr. Curtis Rogers, Communications Director for the South Carolina State Library, will share his experience with SCSL’s podcast, 
After meeting as part of the first cohort in the American Library Association’s Libraries Transforming Communities initiative, three librarians from three different sized library systems will share their experience getting out of the library and engaging with their communities. By the end of the session, attendees will understand why libraries should adopt this type of work, learn strategies for how to do it, and leave with techniques to make community engagement part of their regular library routine.
Women in Leadership: What the Science Says and How to Move Forward in the Era of #MeToo
Under the staircase, an old study room, an accessible storage closet … anywhere can become a mini makerspace! The North Riverside Public Library, a small library outside Chicago, was able to cobble together funding using our budget and grants to create mini makerspaces in small nooks around our library. We will talk about our process, research on materials and space design, and how we solicited valuable feedback from patrons. We’ll also discuss our failures and successes throughout the planning and implementation process, including budgetary constraints and unique workarounds that we discovered. This talk will be applicable to any small or rural library willing to get creative.
Seniors are highly motivated to learn to use devices, but have few opportunities to attend classes that address their needs to use. Most are unaware of how these devices can connect them to the free library services of Hoopla, Freegal, Libby (Overdrive) and their local online catalogs.
Could your library’s signage do with a makeover? This session will look critically at many type of library signs and review positive and negative aspects of library signage. We will also address how to conduct a signage audit and the importance of library branding. Attendees will learn practical approaches and inexpensive and free ways to improve the library’s image and to develop library brand recognition. Also addressed will be issues of customer service and how not to use signage to solve library problems.
You were a hard-working youth librarian. Now, you’re a youth services manager moving at the speed of light. Experienced or just starting out, everyone needs a support network. Join us for this Q&A-based webinar, where three current youth services managers (and one children’s consultant/ex-manager) share their tips & tricks about time management, coping with staffing dynamics, and handling change.