Are you stressed about the attacks on librarians and library values happening across the country? Would you like to be better prepared and more confident in fighting back against challenges, AND proactively positioning your library for future success? Then this webinar is for you. Tune it to learn more about Pro bono services and support offered by EveryLibrary to libraries, boards, coalition partners, and local citizens who are advocating for libraries. How EveryLibrary is offering “rapid response” support in crisis situations, while also building sustainable local and national political power by identifying library supporters across the country. How to innoculate yourselves, your boards, and your policies against challenges and anti-access legislation at local and state levels. How to build effective messaging and strategies for defending the library from challenges, and engaging the community about the value of the libraries.
Date Recorded: 5/12/22
Format: Archived YouTube Video
Presenter: Peter Bromberg, Associate Director, EveryLibrary
Resources: Google Slides
Playbook (supplemental handout)
Onboarding and off boarding are the bookends of the employee experience. What are they, why should we do them, and how do we do them effectively?
This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not assuming the worst of our patrons can help you offer consistent customer service to everyone we serve.
Join Angela Fox, ISL Public Library Services Consultant, at this webinar to learn what new IMLS guidance on programming means for your stats, why many of the rules from last year are wrong – and why the impact on your 2021 Annual Report will be minimal.
